Purchasing & Event Policies

EVENT REGISTRATION, CANCELLATIONS & REFUND POLICY

Book a Montessori Australia event with confidence.

We want to make sure bookings are 100% flexible to meet your ever increasing tight time schedules. We are proud to offer you complete flexibility to many of the events that are offered by Montessori Australia. As of 2021, when booking events you may be given the option to register to:

  1. attend the venue in person,
  2. attend live online via Zoom, or
  3. participate by viewing a recording of the event at a later date (restrictions apply, see below)   

In this way you will not miss out of the event and can have access to take part or view the event it at a time of your convenes.  

Recording Events

Our events may be recorded and made available to those attending, either in person or during the Zoom, or to those who have registered/paid for a recording of the event.  In attending our events, either in person or via Zoom, delegates give consent for the recording of the event.  Attendees who do not consent will be denied access to the event, and will have the option of a refund or access to the recording (restrictions apply).  Attendees may like to join the event without their audio/video for privacy (refer to below about Certificates of Attendance)*.

Our events may be recorded using the Zoom recording feature and made available via Vimeo to those that have registered for the event or pay for access in the future.  While we make every effort to ensure these recordings are available, sometimes matters out of our control may prevent this.  In this case, those who have registered for a recording (only) of the event will be issued a refund.

Recordings will be made available for a period of 28 days to registered attendees (in person, Zoom or recording options).  

Recordings are available for registered attendees own viewing only, not to be shown to a wider audience.

Please allow up to 2 weeks for recordings to be produced and available.

Conferences are not available for recording options.

Certificates of Attendance

Certificates of Attendance for events will only be issued to those who attend in person or who attend online for the entire event, verified with the video/camera on live. Those attending online who do not have their live video/camera feed on during the whole duration of the event cannot be verified as being 'in attendance' and therefore cannot be issued with a Certificate of Attendance.  Those registered to receive recordings only will not be issued with Certificates of Attendance.

Cancellations

In the event that COVID restrictions prevent in person attendance, in person registrations may be transferred to online (Zoom) attendance.  If the published rate for online attendance is less than the in person rate, the difference will be refunded or credited.

Cancellations received prior to two months before the event will attract a 10% administration fee with the remaining 90% being refunded or credited.

Cancellations received between two months and one week before the event will attract a 25% administration fee with the remaining 75% being refunded or credited.

Cancellations received within one week prior to the event, during the event or after the event will not be eligible for any refund.

No cancellations or refunds applicable to Early Bird bookings (substitutions accepted).  Early Bird bookings must be paid by the early bird due date otherwise the full rate will be applied.

Delegate substitutions are a welcome alternative to cancellations.

Cancellations or substitutions must be sent in writing, emailed to info@montessori.org.au

This policy applies to registrations received and invoiced, whether they be paid or invoiced.

This policy will apply in all cases and unfortunately no consideration can be given to special circumstances.

Late registrations after the registration closing dates will incur a $20pp late registration fee.

Events may have maximum attendee numbers and may be closed earlier than the registration closing date.

The Montessori Australia reserves the right to amend, cancel, postpone or re-schedule events. In the event of the cancellation of an event, Montessori Australia's maximum liability is limited to a full refund of the registration fee paid. Montessori Australia accepts no additional liability for travel costs, hotel costs, or any other additional costs incurred.

 

ONLINE SHOP RETURNS AND REFUND POLICY

If you are not happy with your purchase for any reason, you are able to return products to us within thirty (30) days from the date of purchase for a full refund, exchange or credit note of the purchase price. There will be no refund on postage costs.

You are responsible for the postage costs of returning the items to us.

We will only give you the refund, exchange or credit note once the product is received by us, or we have received the product at our warehouse and inspected it and assessed whether it is eligible for a refund, exchange or credit note.

Please allow up to ten (10) Business Days for your return and refund request to be processed.
Any refund we make will be by the same payment method used to purchase the product.

Returned items must be received in original, unopened condition and packaged such that transit damage does not occur. We will not accept for return any product that has been used, connected, installed, attempted to be connected or installed, or if your product is a sale or clearance item, custom-made, or is a special buy product, other than as required under the Australian Consumer Law.

You must adequately package any product you are returning for our collection to ensure that it is not damaged during return delivery to our warehouse.

You have a duty of care for the product while it is in your possession. If you damage products, then subsequently return the products, you may be liable to pay to repair the product to its original condition. In these circumstances, where a repair is not economically viable, no refund will be made.